Do you know what exactly you’re calling to when you’re dialling numbers starting with 1300 or 1800? Or If you’re new in any business then do you think you are aware of every detail about these numbers? Like what are these numbers, what is the difference between the two, what are their benefits, why should any business company/organization consider using these, which is best between the two? There’s a lot of questions that need to be cleared before picking any of these numbers. So, if you’re planning on buying 1300/1800 numbers then here’s a brief guide for you that involves all the necessary information regarding them. Read on, learn about them precisely, and go on purchasing without any doubt.
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What are 1300 and 1800 numbers?
Basically, 1300 and 1800 are ten digits, Australia inbound numbers (numbers for incoming calls) which help you enhance and simplify the customer service for your business. This one number makes the communication convenient to both staff and your customer plus they are easy to remember. With these numbers, you can have a unique business identity and boost your business’s image. Different inbound numbers have different benefits, features, and costs. This depends on your need for the business.
How 1300 and 1800 numbers are different?
Both 1300 and 1800 numbers have 10 digits. They come with almost the same features and benefits. The main difference between the two is the call rates. Also, they do not rely on your physical location i.e you can call on these numbers anywhere from Australia with any landline or mobile phone.
1800 numbers are completely toll-free or free-calls for the callers. If they’re calling to it with a landline they won’t cost you a dime but it may cost suitable charges when you’re calling with a mobile phone to any inbound number (depends on what your mobile service provider charges).
Call charges differ in 1300 and 1800 numbers. They both are charged to the account holders but for the callers, 1300 numbers cost less than calling on 1800 because the call cost of 1300 is shared between both the account holder and the caller.
What are the benefits of inbound numbers?
- Having a specific number boosts the professional image.
- Since you have a dedicated number, you no longer need to worry about losing your customers in case you had to change your number.
- It conveys the message of how focused your company/organization is on providing the customers with excellent services. They help to enhance customer experience by reducing the waiting period and connecting them to the best representatives of the company.
- It saves you from changing the number in case you relocate, you don’t need to worry about the number. You can maintain it easily.